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Refund and Returns Policy | The CBD Shoppe

Returns
Refund and Returns Policy. Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, and in the same condition, you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, and CBD Oils cannot be returned.

Additional non-returnable items:
- Gift cards
- Some wellness and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Refund and Returns Policy. Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please get in touch with us at info@mycbdshoppe.net.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@mycbdshoppe.net and send your item to The CBD Shoppe, 5770 W. Irlo Bronson Memorial Hwy, 422 Kissimmee FL 34746, United States.

Gifts
If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping
To return your product, you should mail the product to The CBD Shoppe, 5770 W. Irlo Bronson Memorial Hwy, 422, Kissimmee, FL 34746, United States.

You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Don't just take it from us, let our clients do the talking!

★★★★★
Just stopped by for the first time today. Jimmy is very knowledgeable, funny and friendly; he answered all our questions in a very caring and professional manor. He definitely will relate to you and strive to help make the best choice for your needs. He was very patient with us and helped steer us in the right direction for a THC Pod Starter Kit.
Briana Brovont (Bri)
★★★★★
Love this place great customer service Jimmy he’s awesome!!! Will definitely be back !!!!
Jacklyn Sanchez
★★★★★
Jan was great, helped me find exactly what I needed last minute. :] Thanks! I have always had a good experience here and the employees are great at helping me out!
Cassie Lackey
★★★★★
5 stars!! Adam was very nice and knowledgeable!! He was able to give us a lot of information. I will definitely be coming back to The CBD Shoppe, hope to see him again!!!
Jamie Fix
★★★★★
Really nice customer service. and really professional as well. Morgan was really professional and kind too. Definitely shop your cbd thc from here!
Alex Diaz
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